Reference

What You Agree to When You Use 75p6

These terms set out the rules that govern your account, your deposits via bKash, Nagad or Rocket, and how we handle disputes — read them before you start.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal conditionsAccount suspension policyJurisdiction-dependent access
75p6 What You Agree to When You Use 75p6
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe an action on your account was taken in error, our support team is here to walk through it with you. Reach us through the channels below — have your account number and the relevant payment detail (bKash, Nagad, or Rocket) ready so we can check the record quickly.

Live Chat Open the chat widget from any page on the site. Describe your terms query and quote your account ID so we can pull the right record.
Email Support Send your terms question to our support address. Include the transaction reference and the wallet type — bKash, Nagad, or Rocket — used.
Account Help Centre Log in and visit the Help section. From there you can raise a formal terms dispute and track its status until it is resolved.
HOW WE ENFORCE TERMS

Account Security, Data and Your Rights Under These Terms

These terms exist to protect both sides of the account relationship. Here is how we handle the four areas you are most likely to ask about — security, data, account access, and how to raise a formal concern.

Account Security

We use OTP verification on login and flag unusual access patterns. If we lock your account for security reasons, you will receive a notification on your registered contact.

Data Retention

We keep your account and transaction data for as long as required by applicable rules. You can request a summary of your stored data by contacting support in writing.

Payment Record Access

Every bKash, Nagad, and Rocket transaction on your account is logged and visible in your transaction history. Disputes must be raised within 30 days of the transaction date.

Terms Change Requests

If you disagree with a terms update, you may close your account before the effective date. Contact support to start the account closure and balance withdrawal process.

Answers to Common Terms and Account Questions

These are the terms questions we hear most often. If yours is not here, reach us through the support paths listed above and we will respond with the relevant clause.

Yes. The same account and deposit terms apply regardless of which wallet you use. Wallet ownership must match your registered account name in every case.

No. Third-party funding is not permitted. The wallet used to deposit must be registered to you. Deposits from unmatched wallets are returned and may trigger a review.

Your balance is held securely while we investigate. If no breach is confirmed, we restore access. If a breach is found, the terms set out how the balance is handled.

We notify you via the contact detail on your account — email or mobile number. The updated terms come into effect on the date stated in that notification.

Access depends on whether your location falls within an eligible region and whether local law permits it. Check your local rules before opening or continuing to use an account.

Log in and go to the Help section, then submit a formal dispute. Include your account ID and the relevant transaction detail — bKash, Nagad, or Rocket reference included.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.